Release Notes

Ticket drafts are auto-saved as you type. If the browser crashes or the tab closes, your text is recovered automatically when you come back.

Filter tickets by how long they have been in a status, in hours or days. Perfect for SLA views and spotting stale work before it becomes a problem.

A global create button lets people start a submission from any screen in the portal, without navigating to the right product first. Enabled per organisation.

A new Email Received trigger in the Rule Builder starts automations when a message lands in a product mailbox. Route, tag or respond automatically.

Upload an HTML template with your branding once, and anyone can export a ticket as a polished, branded PDF. Built for formal reports and proposals.

Autocomplete fields can now pull their options live from MongoDB or SQL sources, with scheduled refresh. Cost centres, product catalogues or entity lists stay in sync with the system that owns them.

A new Office Embed field renders Word, Excel and PowerPoint files inline in the ticket view. Read documents where the work is, instead of downloading them first.

The Time Tracking tab now has an editable estimate input. Set or adjust the estimated time inline and compare it against logged time to see where work runs faster or slower.

Assign a color to each tag in the Admin Portal. Tags display in their color across the platform, making categories easy to tell apart at a glance.

Compose reports from configurable widget blocks instead of a fixed set of charts, tailoring report views to the metrics you care about.

Export, import, and clone a product with its full configuration. A major time-saver for onboarding new clients and replicating setups across environments.

The platform now captures daily snapshots, powering cumulative flow diagrams and time-series trend reports built on real historical data.

Auto-tagging (for example data classification into Public, Internal or Confidential) can now run on its own dedicated AI model, configured independently from chat and translation. Tune for quality or cost without affecting the rest of your AI setup.

Grant access to specific Admin Portal sections independently — give someone analytics-only or HR-only rights without full admin control.

Admins can now configure the portal side navigation — adding, reordering, and labelling menu sections to match each program's structure. Users see a navigation layout tailored to how their organisation works, not a fixed default.

Ask AI is now available directly in quick search. Instead of navigating to a separate screen, users type a natural language question and get an AI-generated response in context — without breaking their flow.

Admins can now build and reorder intake form fields without engineering involvement. Dropdown fields can pull live data from external sources — REST APIs, SQL databases, or MongoDB — so forms always reflect current information.

JIRA projects and sprints can now be imported directly into rready products, and configuration schemes can be reused across tenants. Teams migrating from JIRA or standing up new products spend less time on manual setup.

The admin interface now uses a collapsible side panel — the same pattern as the portal — giving admins a cleaner, less cluttered layout. Settings and product controls are easier to find as the platform grows.

GitHub, GitLab, and Bitbucket Cloud can now be connected directly from the admin panel. Teams link innovation work to the repositories where it gets built — keeping development and delivery in the same view.

Global search now supports configurable filters across all content types. Users narrow results by type, status, or custom fields — and admins control exactly which filters appear and how they match. Fewer irrelevant hits, faster access to what matters.

Comprehensive dashboards and reports for team performance, throughput, and work distribution metrics. Visual insights into sprint progress and team capacity.

Native time tracking per ticket with target/actual comparison and dedicated time tracking tab. Monitor effort allocation and improve estimation accuracy across sprints.

Rule-based workflow automation with dynamic fields and orchestrator – functionally equivalent to Jira. Automate complex processes with conditional logic and field dependencies.

Redesigned visual workflow editor with enhanced support for conditions, transitions, and post-functions. Intuitive interface for building complex workflow automations.

Export individual tickets as PDF based on centrally managed templates – select desired template directly during export. Flexible formatting options for documentation and reporting.

Interactive Gantt view with cascading date dependencies. Adjusts dependent tickets automatically – ideal for waterfall-based project planning.

Office-Embed field that displays Office documents (Excel, Word, PowerPoint) inline and optionally makes them directly editable. Seamlessly integrate Microsoft Office content into your tickets.